Failed calls

[DocEbong]

I don't know now if this is a phone issue or a network issue.

Using my N20U and subscribing to Globe postpaid, I would have difficulty making a call, and most of the times incoming calls are dropped, usually with a voice prompt which says "your number cannot be completed as dialed...." (hello....!?!)

I also recently subscribed to another Globe plan and inserted the sim to a Note9.

Today I tried to call a number first using the N20U, but i could never get thru.

I then dialed the same number using the Note9, and I heard a ring right away!

I repeated the process 3x - same response.

So, is my issue with my N20U phone-related or network-related?

[Vinything]

my experience with globe is that I can easily dial numbers using the prefix +639 compared with just the 09***

[Bern2Hell]

I'm not experiencing any problems when I call using my N20 Ultra. Though my service provider is Smart. Try asking your service provider if your sim has any problem.

[SamsungRightCare]

Hello there! Have you tried resetting your network settings? 

[DocEbong]

Like simply turning on and off the unit? Or how?

[blobbergag]

Theres an option to reset network settings

Go to settings > general management settings > reset > reset network settings

[summeRamirez]

My network has been stronger using my N20U versus my S10+ but I know for a fact that my area has poor mobile coverage. I second trying to reset your network settings. Maybe even do a diagnostic comparing the same sim card on different phones. Good luck!