daz7171
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08-18-2024 03:26 AM in
Galaxy Note
Hi I've forgotten my pin lock on my note 20 I've tried everything to get into my phone as it has valuable memories in it of the times I've spent with my children plus many other important documents. I'm very desperate for these memories because I've been diagnosed with cancer
I'm also having problems getting into my google account so I can't retrieve anything from there
I can't even access my samsung as I'm suffering memory fog like many cancer patients suffer I've tried calling samsung but keep getting a rude response simple saying there's nothing we can do is that all because I have other people wanting assistance. It's causing me added stress I really don't need
4 REPLIES 4
katycat
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08-18-2024 07:46 AM in
Galaxy Note
I feel you
nxmah
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08-18-2024 08:34 AM (Last edited 08-18-2024 08:45 AM ) in
Galaxy Note
Hello, im sorry to hear about youngoing through at the moment,do you have any recovery email or phone number connected as recovery method?
If you have wearable devices connected you can see if you have smart lock activated .
Another chance could be to log into Samsung sites and go into find your mobile and from there see if offer the option to unlock your screen .
You can try use this link to log into your Samsung cloud account
And go from there for retrieve pics and docs
https://support.samsungcloud.com/#/login
If you have wearable devices connected you can see if you have smart lock activated .
Another chance could be to log into Samsung sites and go into find your mobile and from there see if offer the option to unlock your screen .
You can try use this link to log into your Samsung cloud account
And go from there for retrieve pics and docs
https://support.samsungcloud.com/#/login
daz7171
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08-18-2024 11:52 AM in
Galaxy Note
I've tried getting into my samsung account but once I log in it wants a verification code but it goes to the email address that's logged into the locked phone and I've tried recovering it from Gmail but I can't access my Gmail account either I've tried contacting Google but I get no reply
Troubadour
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08-18-2024 03:22 PM in
Galaxy Note
Usually you can log into an email account via a browser on another device, as another way of accessing the email account. Certainly possible in gmail.
