Step 1. Long press Samsung Members icon on Apps screen and tap Error reports. Step 2. Tap OK on agreement popup to send system log data. Step 3. Select Symptom category "Display". Step 4. Describe the problem in details and SEND.
We are sorry to hear about your experience with your Samsung Galaxy Note 20 Ultra having issues with the green lines on the screen, and we apologize for the inconvenience it caused you.
I feel and understand it. If it happens to my device, I will be bothered too.
But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.
Before you try out the recommendations below, be sure to check ifyour device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
Clear Cache Wipe Partition.
Step 1. Turn off the device. (Connect with type C cable) Step 2. Press and hold the Volume Up key and the power button. Step 3. When the Android logo displays, release all keys. Step 4. Press the Volume down key to navigate and select "Wipe cache partition". Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System. Step 6. Press the Power key to restart the device.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
