Original topic:

Hey guys, Does anyone know how to get ride off this pop up?

(Topic created on: 07-14-2021 04:34 PM)
Moez
Active Level 1
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Galaxy Note

image

Does anyone knows how to get ride off this green pop up?
5 Comments
Georgine
Moderator
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Galaxy Note

Hi, Are you using the default Phone app or any third-party app installed from Playstore?

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Moez
Active Level 1
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Galaxy Note
I haven't downloaded any app recently, my apps are more than 6 months old but this pop up is something new,I even factory reseted, I tried the safe mode but it's still the same!!
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Georgine
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Galaxy Note

Hi, If possible, insert the SIM card on another phone and check if you get the same pop-up. It helps to understand if it is from the carrier or with a phone app on the device.

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Moez
Active Level 1
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Galaxy Note
I thought it was a smart idea ,I tried a different carrier sim card but still the same!!
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Halston
Moderator
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Galaxy Note

Hi Moez,
Please follow the steps below on your device and check if it works fine.
Open the Phone app> Tap on three dots in the top right corner> Select Settings> Select Supplementary services> Caller ID and spam protection> Disable it.

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