I have been having issues with my Note 9 Screen for the last 2 weeks.
Every time I use the side button to turn my screen on it flickers and turns a greenish, grainy screen. And just recently my phone gets really hot and my battery does not seem to last as it normally would.
I have read that this could be a samsung hardware issue, if so, will Samsung release an update to rectify this and if so, when?
If anyone has a solution for me to rectify this, that would be greatly appreciated.
Hi there, thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Please attach a screen recording of the issue for our team to review.
Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps. To send an error report: Samsung Members app > Get help > Error reports > select issue category > Attach video > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
