Original topic:

Moisture detected

(Topic created on: 08-03-2021 11:21 PM)
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kubaaka
Beginner Level 2
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Galaxy Note
Charging port detecting moisture? Please help as I've cleaned the port and it's dry. Do not know what else to do.
6 Comments
Barks
Active Level 1
Galaxy Note
Funny just literally had the warning come up to. Weird. S21 ultra
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SamsungJon
Moderator
Moderator
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Galaxy Note

Hi @kubaaka, this system level warning notification is designed for safety to disable charging through the port when moisture has been detected. 

I would recommend first cleaning the port again, as it may be also prompted by any dust or foreign particles. To do this, I would recommend using a cotton swab to gently clean the inside of the USB-C port. You could also use compressed air at a low pressure. 

If you're still getting this notice after cleaning the charging port, I would suggest force stopping Android System Webview to see if this helps. To do this, go into your Settings app > Apps Android System Webview Force stop

Let us know if this helps!

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Anonymous
Not applicable
Galaxy Note
It must be all S21 ultra
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Anonymous
Not applicable
Galaxy Note
Because same with one of my friends phones
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Members_f4kHmhN
Beginner Level 2
Galaxy Note

My Note 10+ recently had this issue. It wouldnt allow me to charge it with the cable. It ran out of juice. I purchased a wireless charger and its charging now but still won't allow me to use the cable to charge. 

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SamsungLaura
Moderator
Moderator
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Galaxy Note

Hi there, I am sorry to hear that. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

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