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08-03-2021 11:21 PM in
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08-04-2021 05:36 AM in
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08-04-2021 09:19 AM in
Galaxy NoteHi @kubaaka, this system level warning notification is designed for safety to disable charging through the port when moisture has been detected.
I would recommend first cleaning the port again, as it may be also prompted by any dust or foreign particles. To do this, I would recommend using a cotton swab to gently clean the inside of the USB-C port. You could also use compressed air at a low pressure.
If you're still getting this notice after cleaning the charging port, I would suggest force stopping Android System Webview to see if this helps. To do this, go into your Settings app > Apps > Android System Webview > Force stop.
Let us know if this helps!
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08-04-2021 07:49 PM in
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08-04-2021 07:49 PM in
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05-19-2022 01:28 PM in
Galaxy NoteMy Note 10+ recently had this issue. It wouldnt allow me to charge it with the cable. It ran out of juice. I purchased a wireless charger and its charging now but still won't allow me to use the cable to charge.
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05-20-2022 01:58 PM in
Galaxy NoteHi there, I am sorry to hear that. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.
For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/
To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main
To find your nearest store: https://www.samsung.com/au/samsungstore/