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09-13-2019 03:49 AM in
Galaxy Note- Mark as New
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09-13-2019 04:54 AM in
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09-13-2019 04:23 PM in
Galaxy NoteHi @DreB! Welcome to Samsung Members:)
One thing you can try is changing the "Use USB for" option. When you first connect the phone, swipe down to open the notifications and you'll see a small Android system tab that says "USB for ..." On clicking that, you can control what the connection is for! Make sure that "Charging phone only" isnt selected, as that may be why it isnt working. My guess is that "Transferring files" is supposed to be selected, as the purpose is to transfer music over.
TLDR: Make sure the connection isnt on "Charging phone only"!
If you're a little confused, dont worry! You can use the help tab in Samsung Members and connect with live help! Thats what its there for:) You can also message me too!
Hope this helps,
Jeremy:)