My Samsung Note 20 Ultra Unfortunately Got Black Screen

[Members_tvgeNWQ]

Though I can still hear the sounds when I plug in and still vibrating when I try to turn it on. It happen 4 days ago.

[Khaled75 · Accepted solution]

Bring it to a Samsung Service Center to have it checked.

[Cefiro]

Opps! I have got N20U myself. I had experienced black screen on my Note2 though, after heavy usage of 4 years. My Note 20 is already 2 years old, still in good condition. But its battery can last me only around 8 hours now. Guess, I hope I can get a phone upgrade next year. I am fully satisfied with this phone though, specially the photo quality. Just check my photos at Samsung Gallery in this Community.

[butete]

dont worry samsung gotchu, have it checked by nearest authorized samsung service centee

[fruit_user · Accepted solution]

Broken screen display, bring it to your nearest Samsung Service Center to have it check and replace the screen

[SamsungRightCare]

Hello Members_tvgeNWQ,

We appreciate you contacting us to inquire about your Samsung Galaxy Note 20 display screen blackout issues. 

Recognize what you're going through when you have a bad experience with your Samsung device. But don't worry; we're here to assist, offer quick fixes, and resolve your device's issues.

To troubleshoot and figure out what's causing your device's display issues, follow these simple steps.

A) Restarting your device.

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

B) Take off the screen protector and check the back cover for any heat.

C) Charge you device using genuine only Samsung Charger, Cable and Adapter. Check for any changes in screen display. 

D) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

E) Or Contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

F) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

[Obviou_sly]

Call Samsung online support for booking service appointment

[jerrymontano]

Mine also have a Black screen and i brought it to Samsung Service center in MOA, they said the screen have to be replace and charging me for 17000 pesos for screen replacement without properly checking the mobile, after Q&A only.

[SamsungRightCare]

Hello jerrymontano,

We are sorry to hear that you had a bad experience with one of our service centers and apologize for the inconvenience.

I strongly recommend going to another Samsung Authorized Service Center to get a second opinion and have your Samsung Galaxy device evaluated further.

https://www.samsung.com/ph/support/service-center/ 

Should you need more assistance, you may contact us on the below support channels.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

Hotline Numbers:

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

84222111 [All Product, Landline]

Daily (8:00AM to 8:00PM)

[jerrymontano]

Hello Members_tvgeNWQ, if you did not drop it or seat on it then your note 20 ultra's screen is not broken, so don't go to the Samsung service center, they will charge you 17000 pesos to replace a screen that is not even broken. My Note 20 ultra have dark background for almost 4 months and I did not give up on it, I'm just copy pasting then boom! Dark screen or background. You should connect it to a TV with USB C to HDMI. After connecting you will see your screen mobile on the television, connect it with a Bluetooth keyboard and update it. It will take you 1 to 2 days to get around with a dark screen, mark it with tape or stick on notes, so that you can imagine where are the apps, especially the settings. Good luck, if I can do it you can also do it. God bless. Plus of course, follow the advice of Sam- TheRightCareGuy. Mine is if everything does not work situation. God bless.