Beginner Level 2
Galaxy Note

Hi. I've had a Note 20 Ultra since around launch. Yesterday I woke up, and the glass covering the the ultrawide lens had a fairly circular hole. It's not just cracked, there is an actual hole there. 

I did some research but I could only find this happening to the S20 line, though since they were quite similar, I was wondering whether it was a problem anyone else had or had seen something about this. It occured without any external pressure. 

And the S20 series:

The break on my phone looks exactly the same as in the images on the articles.

Due to its age, I believe the warranty may be expired. Is there a way to get it repaired for a lower price (The pricing is absurd) considering it appears to be a manufacturing problem?
1 Comment
Community Manager
Galaxy Note


I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,