Note 10+ digital stabilization is shaky

[corporatei]

For the Note 10+, when I am recording in either video or Pro Video mode, the digital video stabilization is enabled, but the video shows significant shakiness?  It was not like this before, and I had already did the Camera Reset and Cleared cache already.

What is the step to do self diagnostic to see if the OIS Optical Image Stabilizer System is broken?

Please see attached video here.

[Georgine]

Hi, Kindly check if there is any Update for the Camera app. 

[corporatei]

There is no new updates in camera app. This is the latest version.

[Georgine]

Hi, We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket. Please make sure you keep the pictures and BOS(Bill Of Sale) handy for review. www.samsung.com/ca/livechat Samsung is offering Door to Door service:

For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices.

For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.

Samsung provides 12 months of warranty from the date of purchase, physical and liquid damages are not covered under warranty.

[Cassidy]

Hi corporatei
Image Stabilization don't work on all video mode...if you are in UHD 60 it won't work...
Which mode are you using ? Video mode Pro uhd ?
You can see if IS works for your mode in the Settings of the camera

[corporatei]

Hi there I think I was using UHD 1080P 60fps in video or auto video mode. I couldn't remember. The video above was in auto video mode I think.

[Cassidy]

With the Video Pro selection, UHD 30 and FHD 60 seems the only mode that are supported by our Note10plus.
Be sure you take video in those mode.

In normal video mode, you have only 2 choices and both are OK for the IS

It's like this for many devices.. Example, my dji camera osmo action have also some mode that can't work with Rocksteady IS

[corporatei]

I think in both normal and pro video it does offer digital video stabilization. I am using note 10 plus. Maybe it was a minor glitch that day because yesterday I took video in pro mode and looks ok.

[Cassidy]

I also have a Note10 +
Before taking video, you can go in the camera settings and you can see if your video resolution enable or disable the IS . If you make this test, you'll see when IS is working or not... my English 8s bad so I'm not sure I explained it the right way

[corporatei]

I wasn't sure if there were recent updates in camera causing digital image stabilize problems