Original topic:

Note 10+ Finger Print issue after screen protector tips

(Topic created on: 09-01-2019 07:55 AM)
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Vagabond
Active Level 5
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Galaxy Note
Yo,
One of my bodies recently upgraded his phone to Note 10+ with screen protector.On his previous Note he had right hand's finger set up as FP which didn't work for his new phone but for just trial he changed to left hand and it's working like a charm! 
So if ever have problem with FP just switch hands it might help! 😄
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7 REPLIES 7
Galaxy Note
Personally - I absolutely HATE the Ultrasonic FP scanner! Sure it "works" - But it's a GIANT step backwards from the FP scanner on my S9+! I don't think that I've ever seen "press harder" or "make sure your finger.." etc
Aside from the issues with the Ultrasonic FP scanner - I just preferred the FP scanner on the back - I'm right handed & pick up the device with my left hand - my finger always finds & unlocks my S9+ instantly... not so much with my S10+
My 2 cents fwiw 🐧
Vagabond
Active Level 5
Galaxy Note
tell me about it !I'm have note 5 for almost 5 years and didn't have any issue with FP! Really liked it but it was done and time for new one.
really like new phone as well and so far FP is not bothering me at all!
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Galaxy Note
Any chance he can remove FP and re-register? I use right hand for FP, works fine for me. Just need to hard press that I don't get use to.
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Vagabond
Active Level 5
Galaxy Note
Setting > Lock Screen >( Scroll all way down under what else you looking for ) Finger print >tap on the one you already have and you'll see "remove" on the top right.
you can either remove it and record another one or simply record another with different Finger or different hand.
Hope this works for ya
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Galaxy Note
Huh? I have no problem? I thought your friend has issue.
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Vagabond
Active Level 5
Galaxy Note
lol! you miss read my post then ! He had and followed these steps to solve it somehow!
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Galaxy Note
Ah...I see
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