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02-24-2021 09:10 AM in
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02-24-2021 09:40 AM in
Galaxy NoteHave you updated your phone recently?
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02-24-2021 09:52 AM in
Galaxy NoteYes i did updated my phone to the latest version. All the other apps are updated as well.
And i noticed this happened after the One UI 3.0 update. This issue never happened before that. I suspect could be the update.
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02-24-2021 10:20 AM in
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02-24-2021 11:21 AM in
Galaxy NoteWill look for a way to log a technical ticket to them. Or do you all know how could we do that?
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02-24-2021 10:24 AM in
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02-26-2021 08:29 AM in
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03-04-2021 10:33 AM (Last edited 03-04-2021 10:37 AM ) in
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02-26-2021 01:55 PM in
Galaxy NoteDear weilipK,
This is moderator from Samsung Members.
We heard your issues. Please allow us to give some suggestions.
Please try below steps:
• Pulled out S Pen
• Found the "Air Command" app, and long pressed to get to info page
• Forced Stop
• Cleared cache
• Reset phone by holding down power and volume down *while keeping S Pen out of phone*
• Reinserted S Pen after it was finished rebooting.
Besides, have you check this issues in safe mode?
If not yet, please check how to use safe mode here.
If the issues persist, we would like to advise you make appointment to visit nearby service center for further checking. If you need a remote diagnosis service from our careline, please click here.
Thank you.
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03-04-2021 10:37 AM in
Galaxy Note