note10+ s-pen

[iznoGUD]

good day to everyone.

i hope someone can enlighten me about

my S-pen problem.

issue is i cannot use it as a remote to play

or pause movies, neither as a shutter remote when taking pictures.

using it as a pen to write note is fine but, but other than that, it wont work.

is it an update problem?

if so, to whom can i escalte this matter to?

many thanks

[butete]

try calling the hotline

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)


Or via Chat

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

[SamsungRightCare]

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product. As per the comment suggestion of your fellow member here as well, please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM)

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Hope to have helped you! 😀

[TeamGalaxyDD]

Hey iznoGUD, 

Have you reached out to customer service yet? Let us know about your experience soon :)

[BettyFrancicella]

Same problem :( the advice is to take it to the authorized Samsung Techs