Hello! Good day! We do apologize for the existing problem when it comes to the S-Pen of Samsung Note 10. This issue was already escalated to upper management and Samsung PH is waiting for official response in terms of the solution fix. We still ask for your utmost patience on this matter. 😥 Thank you and stay safe.
Please don't make us purchase or pay for a repair. We all know that this problem popped after the software update. And for some after the update of the air command app. We don't know why is it taking so long. Last year pa yung problem. Parang ordinary S Pen na lang to... No Bluetooth, air actions.. 😑 Compared to my Note 9s S pen.. Still working. Minus the highly advertised Air Gestures of the note 10. Pandemic ngayon sana maintindihan ninyo na hindi option ang gumastos or lumabas basta basta. 🙂
