Note8 issues with screen and iris

[eaclipse]

Anyone else has issue with the iris captor? It's working 2/10 time for me.

Also, my screen has a weird behavior when likings at some picture. There is some horizontal lines flashing always at the same place.

Edit : every basic steps were taken. Delete iris and redo, factory reset, different ambiant light, etc.

Update : I reset my phone this morning and the screen issue is solved (for now). The iris is still a problem 'though. 2/3 the diagnostic test fail ("verification needed"). It doesn't work inside at all.

[Thai]

None of those issues with mine. My Iris scanner works so fast that I wonder if it's actually scanning me or just accepting all.

[LazyGhost]

Could be too much ambient light effecting the iris sensors. Had the same issue in the photo gallery too. Firmware update should take care of that.

[eaclipse]

It doesn't work inside at all :( it sometimes does in store with very bright light, but never in my home or the back store at work.

[SnowCat19]

i use Iris scanner on my S8 and it works flawlessly, are you using contacts or glasses? Also this does not work so great outdoors.

[eaclipse]

I do wear glasses but even when I removed them it doesn't work. It's actually worst inside than being outside with some shade.

[Jonathan34]

I've only used the Iris once on my Note 8 and it worked fine, I prefer the Face Recognition because it's much quicker and doesn't require linining up your eyes. Try removing your iris and re adding it to see if it might help.

[cule]

did you see the screen issue again after reset?