Vivian2
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My photo editor always crash after new update. Someone have the same problem?
14 Comments
scinex
Expert Level 2
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Works fine on my S22U. Do you have any video or screen capture of it?
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Vivian2
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no it cant open everytime😢
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scinex
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Have you tried to clear the cache?
Screenshot_20220504-143344_Settings_17805_1651646024.jpg
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KJ26
Active Level 7
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Try to first clear the app cache and if it still doesn't work, clear data for the photo editor app and update it again.
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Vivian2
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after i clear cache & data,it still not working...and i want to update, but it just show me open button
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Vivian2
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only have open, can't updateScreenshot_20220514-195518_Galaxy Store_170797_1652529318.jpg
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KJ26
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Erm.... I think the reason u cant update the photo editor app is bcos u haven't uninstalled the previous updates.
What u have to do is go to the app info of the photo editor app and once you're there click on the 3 dots on the upper right hand corner and the option to uninstall updates will be there. Once you've uninstalled all updates, you'd be able to update it again.

Screenshot_20220515-131330_Settings_156681_1652591610.png
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Vivian2
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where is the 3 dots? i can't find itScreenshot_20220604-224519_Settings_171999_1654353920.jpg
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KJ26
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From my own experience, it looks like you've previously installed the photo editor app with a version that's not from Google playstore or the Samsung appstore (most likely via an APK). If this is indeed what you've done, I do not know of any other solutions other than to do a hard/factory reset on your phone (bcos you've installed an incompatible photo editor app version and it won't let u uninstall or update it).

This happened to me 2 or 3 yrs back and I got the same app page display without the 3 dots as you did.
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