Original topic:

Redemption for Chromebook after Purchasing Phone through Rogers

(Topic created on: 09-22-2021 03:28 PM)
tgallo89
Beginner Level 3
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Galaxy Note

Hello,

I have spent 3 weeks trying to claim this redemption, i've called Samsung + Rogers and been tossed around by both.

I have purchased a brand new Note Ultra 20 5G and sent my accurate information proving i purchased this phone through Rogers.

My offer wasn't accepted twice for whatever reason and now it's stuck on pending.

I know this is a free offer but i just purchased a 1500$ + phone and to be treated like this is insane to me.

Really hoping i get some results from this post, although after all this time i highly doubt it.

 

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4 Comments
Samsung_BhGwtf6
Beginner Level 2
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Galaxy Note

Facing a similar issue here

Georgine
Moderator
Moderator
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Galaxy Note

Hi, Please check the direct message which is sent.

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).

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Georgine
Moderator
Moderator
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Galaxy Note

Hi, Please check the direct message which is sent.

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).

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LuisR
Active Level 1
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Galaxy Note
Is the same for me. With a s21 ultra my first redemption wasn't accepted. I resent a second, this one with more information. Status Pending for 2 weeks
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