Samsung Galaxy note9 screen discoloring after 05/2022 update

[rkchinta]

Hi Samsung team,

I have updated my samsung note9 (SM-N960F) on July1st for May/2022 update, later the update i see screen is discoloring and reduced brightness to bring it back.

but screen is not visible with that brightness in outside in day time, will you provide a fix for this problem.

I trust samsung is trying to fix the software..

Please advise the fix and steps..

[SamsungLaura]

Hi there, could you describe the screen discolouring? 

[rkchinta]

After the upgrade it went black screen and I reduced the brightness to bring it back.
Now if I increase brightness screen turn to fizzy and goes black/zigzag colours

[SamsungLaura]

Hi @rkchinta, based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/ 

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/