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05-03-2022 11:41 PM in
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05-04-2022 03:35 AM in
Galaxy NoteSorry to hear about your phone but, How did the screen crack?
It's a bit late now, but having a device protection plan, through Samsung, your Carrier, Credit Card etc, is probably your best bet for the future.
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05-04-2022 05:30 AM in
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05-04-2022 08:13 AM in
Galaxy NoteIs there any chance you have a tempered glass screen protector on your phone??
If you did it is likely just a crack in the screen protector and the phone screen is allright under it. I have had this happen lots of times and changing the screen protector makes the phone look new again
I have a Tab S7+ with no screen protector on it that has cracked diagonally from corner to corner and like yours you only see it when the screen is off but it continues to work normally so I haven't worried about fixing it
Only bothers when you look at it with the screen off.
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05-04-2022 01:20 PM in
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05-04-2022 01:12 PM in
Galaxy NoteHi timk204, we are sorry about your phone.
If there is no tempered glass screen protector, we suggest you to get it fixed by any authorized service center. Unfortunately, it is a paid service.
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05-04-2022 01:28 PM in
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05-04-2022 01:34 PM in
Galaxy NoteI don't know about the Note 20 Ultra, but on my S20 Ultra I use Whitestone Dome tempered glass & an Incipio Dual Pro case with no issues. In fact I've never (knock on wood) had a screen break, cracked or scratched, since a Motorola Razr, which I did drop in my garage..
I've been using Whitestone since they came out with it, don't know if the liquid adhesive use just keeps it all together, but well worth it in my opinion.
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05-04-2022 01:46 PM (Last edited 05-04-2022 01:46 PM ) in
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06-17-2022 05:42 PM (Last edited 06-17-2022 05:49 PM ) in
Galaxy Note