Samsung Note 20

[Pebbles59]

I have a Samsung Note 20, and for the past week I have been unable to use it because when I use the pattern to get into it is said try again. I am now locked out and it said wait for the next 24 hours. I have been with a tech online for 3 hours to say it has to go 

[SamsungClaudette]

Hey @Pebbles59

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette