Original topic:

Samsung note ultra 5G just randomly shuts off and turns back on

(Topic created on: 08-01-2022 01:07 PM)
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CJ38
Active Level 2
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Galaxy Note
I know what you're going to say do I have my auto restart on specific time and date I do yes every Sunday at 3:00 a.m. but I'm talking about it randomly does it in the middle of the day ... it just randomly spontaneously does what it wants it turns off and it turns back on anybody have any feedback on that kind of situation
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Members_xSREo4h
Beginner Level 2
Galaxy Note

I have two note 20 ultra's, both of them started doing random reboots after the last patch that I received in June. Cleared cache, doesn't help much. Doesn't reboot all the time, but at least once or twice a week. Never does it while I'm using it only when the device is idle. Don't have any reboot timers on.  No extra SD card installed. I recently did a factory reset after the last update as well.

Was rock stable up until the last update.

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Helenna
Moderator
Moderator
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Galaxy Note

Hi, as you have tried all the steps and the issue is still not resolved. We suggest you to get them examined by the service technician and get it sorted.

Please visit the given link below to know the nearest Authorized Samsung service center.

https://www.samsung.com/ca/support/service-center/

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