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09-18-2021 02:34 AM in
Galaxy NoteHi have issue with samsung pass
it ask me to sign in and i do it ask for password and it accepts then when i try to use or save a new password or set up an app like samsung pay it asks to confirm password however it will not accept the password again.
i have trierd resetting password and this does not work please help
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09-18-2021 06:09 AM in
Galaxy NoteWhat device & One UI version is running on your device?
But, did you try Clearing Cache & Data for Samsung Pass?
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09-18-2021 06:12 AM in
Galaxy NoteHi Lyiacus, could you share the model number of your device through DM? Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members)>>send a message.
Also, try the suggestion provided by RedDogRabbit and get back to us with the results. Thank you for the response RedDogRabbit.
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09-18-2021 06:24 AM in
Galaxy NotePretty sure that it's okay to publicly post the model number of the device.
What's NOT okay is to post personal information, Order numbers etc OR the device's IMEI, serial number etc.
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12-06-2021 12:27 AM in
Galaxy NoteHello. I am having the same issue
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12-09-2021 01:50 PM in
Galaxy NoteHi, We request you to register an Error Report from the Samsung Members app by attaching the system logs.
Open the Samsung Members app>> Menu >> Support >> Send feedback >> Error Report >> Send system log file.
With these logs, our team could analyze the performance and errors on the device and if there is anything related to the Samsung update that you have installed recently, we would push a fix through an update.
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09-18-2021 10:16 AM in
Galaxy NoteHi so i have a Galaxy Note 20 5G
Model SM-N981B/DS
I cant get into pass to clear the cache and there seams no way to do this in the settings - apps
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09-18-2021 02:23 PM in
Galaxy NoteSettings > Apps & click on this to show System Apps (otherwise you won't see Samsung Pass) Toggle this to show system apps & search for "Samsung Pass" & click on it, then scroll down to Storage & click on it. You'll see the options to clear cache & data for Samsung Pass here.
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09-20-2021 03:39 AM in
Galaxy NoteHi tried that cleared the cache first did not work
Then cleared the data and did not work
tried clearing the data and that did not work
Thanks
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09-20-2021 03:52 AM in
Galaxy NoteYou have an Australian device, based on the model number.
Don't know if it'll work, but have you tried a factory reset?