Original topic:

Samsung pay

(Topic created on: 08-08-2020 11:33 PM)
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Mikeyl
Active Level 1
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Galaxy Note
Trying to figure out why samsung pay won't work properly. Installed app put card in verified card on phone at first tried to use it at terminal was declined but pull out physical card and use tap works fine. Deleted card from app and put back in as per samsung pay and had bak verify on the phone. And samething declined. Have gotten bank involved and samsung pay also and have gotten no where. Still have the same issue and the banks IT dept still scatching their heads! Yes I have nfc turned on and also might add the my banks app did have a mobile pay service and worked fine. Just got off the phone with my service provider for unrelated issue and tried to pick his brain but as he said pretty simple app to use only one setting NFC, so he suggested posting here has anyone else had this issue, and what was the cause and or fix??? At this point I have talked to everyone that I can and still not working....HELP please and tia.
12 Comments
Galaxy Note
Hello Mikeyl, I am also using Samsung Pay with CIBC. There is no problem for me so far.

Which bank are you with? And which device you are using? If you feel comfortable to tell 🙂

Would you mind trying the following? This may have you re-add the cards after.

Open Settings→ Apps →Samsung Pay → Storage

Click clear data and clear cache

Then, re-add cards. See if the Samsung Pay works properly.
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Mikeyl
Active Level 1
Galaxy Note
Libro credit union and note 10+. and yes have taken out card put back in 20 or 25x have also done cache and data and reset app
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Galaxy Note
Have you tried on other terminal? And other stores? Are you still got declined in other stores and terminal?
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Mikeyl
Active Level 1
Galaxy Note
yes tried on in different stores
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Galaxy Note

Hi Mikeyl, sounds like is not Samsung Pay problem as you have tried the following:

 

- Samsung Pay software uninstall and re-install

- Remove card and re-add card

- Clear data and clear cache on Samsung Pay

- Even on other stores terminal still got denied

 

I think Libro credit union need to look into this. 

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Kinsley
Moderator
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Galaxy Note

Hi Mikeyl, Please make sure that the Samsung Pay app is updated to the latest version and check again.

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Mikeyl
Active Level 1
Galaxy Note
yes all apps are up to date always lol
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Mikeyl
Active Level 1
Galaxy Note
samsung pay come out with an update the other day and updated app just had the chance to use it, and guess what after the update took out card and put back in revarified it with Bank and OMG it works now!!!! Had to try it twice to convince myself it wasn't a fluke lol thanks everyone for your suggestions!!!
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vape
Active Level 10
Galaxy Note
just some little notes

-debit cards only work on terminal that have the tap feature.

- credit cards work on any kind except gas stations if you pay outside.