my almost new phone note20 ultra G's screen is dead, we went to Samsung in yorkdale mall and open a ticket but nothing has happened since then, I am very disappointed with Samsung after all these years.
Go to the Eatons Centre one as their repair centre upstairs should be open and can do the repairs much faster. The one at Yorkdale is under renovations last time I was there and could be a problem with any service repairs.
I had a quick fix at Eatons Centre and only took a day to repair. It was similar similar when I did a repair at Yorkdale in February but yeah, under construction. I suggest also backing up data cause they'll 100% delete it
"Hi, We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket. Please make sure you keep the pictures and BOS(Bill Of Sale) handy for review. www.samsung.com/ca/livechat Samsung is offering Door to Door service:
For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home.
For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices. For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations. Samsung provides 12 months of warranty from the date of purchase, physical and liquid damages are not covered under warranty.
