screen off issue?

[Habsfan]

Anyone with a Note 20 ultra, for the screen off memo. I cannot write in those two areas on the right-side of the screen .. its middle and near the bottom 

Anyone else with this issue ? 

[gokongming]

better call customer service mine is working fine..

[Vic20 · Accepted solution]

Any magnets used? That can S Pen interference.

[Habsfan]

thanks! it was a third party Amazon case. I took that off and it works fine

[Halston]

Hi Habsfan,
Good to know that your problem got resolved. Thanks for confirming it and accept as solution. Samsung always recommends to use the original accessories to get a better experience with the device.

[Tallman]

Nope, my screen off memo works perfectly. Try go to Samsung Members App, Get Help, Interactive checks, Touch Screen and see if it is screen issue. Or test your SPen to see if it is working correctly.

[Habsfan]

it didn't work but Vic was right, it was a third party case I bought from Amazon. I took that off and it works fine lol thanks Vic

[Tallman]

LOL...super 🧲🧲🧲
Happy that your device is fine.

[Habsfan]

as am I, lol I thought I was getting a deal, I got a third party led clear view case for it, for about 25. but obviously ill ship it back to Amazon lol, oh well

[Halston]

Hi Habsfan,

Please follow the steps provided by Tallman and check if it works. Then verify your S-Pen interface as mentioned by Vic20.

If the problem persists, please contact the live chat support as mentioned by gokongming so that they will help you accordingly after accessing the phone remotely.

Here is the link for live chat support: https://www.samsung.com/ca/livechat

Thanks to gokongming,  Vic20 and Tallman for providing the information.