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10-05-2020 03:00 PM in
Galaxy NoteSolved! Go to Solution.
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10-05-2020 03:20 PM (Last edited 10-05-2020 03:20 PM ) in
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10-05-2020 03:26 PM in
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10-05-2020 05:35 PM in
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10-05-2020 06:20 PM in
Galaxy NoteHi Habsfan,
Good to know that your problem got resolved. Thanks for confirming it and accept as solution. Samsung always recommends to use the original accessories to get a better experience with the device.
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10-05-2020 04:02 PM in
Galaxy NoteNope, my screen off memo works perfectly. Try go to Samsung Members App, Get Help, Interactive checks, Touch Screen and see if it is screen issue. Or test your SPen to see if it is working correctly.
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10-05-2020 05:34 PM in
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10-05-2020 05:43 PM in
Galaxy NoteHappy that your device is fine.
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10-05-2020 05:49 PM in
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10-05-2020 04:26 PM in
Galaxy NoteHi Habsfan,
Please follow the steps provided by Tallman and check if it works. Then verify your S-Pen interface as mentioned by Vic20.
If the problem persists, please contact the live chat support as mentioned by gokongming so that they will help you accordingly after accessing the phone remotely.
Here is the link for live chat support: https://www.samsung.com/ca/livechat
Thanks to gokongming, Vic20 and Tallman for providing the information.