Original topic:

screen time out

(Topic created on: 08-22-2018 10:15 PM)
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hoferdavid
Active Level 2
Options
Galaxy Note
my screen timeout doest work,I have it set to 30 seconds .. the phone stays on , unless I press the power key ,was wondering what the problem could be ,as it is using alot of battery .
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8 Comments
sam88
Beginner Level 2
Galaxy Note
turn off your phone...or reset your phone that will help
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hoferdavid
Active Level 2
Galaxy Note
I have tried that ,wont work .
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rad
Active Level 5
Galaxy Note
just curious if you have smart stay on?
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hoferdavid
Active Level 2
Galaxy Note
I dont have a lock screen on right now ,I only have the swipe to unlock
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hoferdavid
Active Level 2
Galaxy Note
it's off I think 5742147a-ff94-4216-98ec-7811aaeba9d8.jpg
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Jmak
Active Level 10
Galaxy Note
It can be one of the application with permission, not let phone sleep. Like on samsung internet when you play video, your phone won't sleep because browser has permission to keep your phone awake until playing videos is complete.
Try and Remember if any app you may have installed when problem Started.
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Galaxy Note
Here is my thought, check the battery usage and see which apps screen on the most. Maybe you can find out which apps keeps your screen on all the time.
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Moderator_
Moderator
Moderator
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Galaxy Note
Hi @hoferdavid,
It most likely is an app that is doing this. Are there any apps that you downloaded or updated around the same time that this began happening? Also look at battery usage as others suggested. If you are still experiencing the issue take it into a Samsung Service Center.
-Jenna
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