We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy phone having issues with the vertical green line on screen, and we apologize for the inconvenience it caused you.
I really understand where your frustration is coming from - expecting your device to improve after an update but ending up with green lines instead. If it happens to my device, I will feel disappointed too. But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.
Before you try out the recommendations below, be sure to check ifyour device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1.Go toSettings> Software update.
Step 2.Tap on Download and install.
Step 3.Follow the on-screen instructions.
Step 4.Restart your device.
To get the root cause of the issue, you may submit an error report through the Samsung Members app as follows:
Step 1.Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung Engineers and Technicians are competent to assess your device, make suggestions, and offer to provide prompt solutions to restore it to optimum performance.
