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Original topic:

Vertical green line issue

(Topic created on: 03-08-2023 11:32 PM)
Beginner Level 2
Galaxy Note
We need help samsung. There's an issue after updating our phone. And you are not doing anything to fix the issue on your update. Wake up.
Galaxy Note

Hello JoshL,

We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy phone having issues with the vertical green line on screen, and we apologize for the inconvenience it caused you.

I really understand where your frustration is coming from - expecting your device to improve after an update but ending up with green lines instead. If it happens to my device, I will feel disappointed too. But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.

To get the root cause of the issue, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Display".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that our Samsung Engineers and Technicians are competent to assess your device, make suggestions, and offer to provide prompt solutions to restore it to optimum performance.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
Expert Level 5
Galaxy Note
Are you using Galaxy Note20 Ultra?