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Original topic:

What to do with this Black Screen Phone?

(Topic created on: 10-03-2022 04:14 AM)
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Members_tvgeNWQ
Beginner Level 2
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Galaxy Note

Is there anyone here who can help me with my to save my Note 20 please? The screen just got black and I cannot see anything but can only hear it vibrate and the sound when I plug in the charger.

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1 Solution


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Solution
Khaled75
Expert Level 5
Galaxy Note
Bring it to a Samsung Service Center to have it checked.

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3 Comments
Solution
Khaled75
Expert Level 5
Galaxy Note
Bring it to a Samsung Service Center to have it checked.
SamsungRightCare
Community Manager
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Galaxy Note

Hello Members_tvgeNWQ,

We appreciate you contacting us to inquire about your Samsung Galaxy Note 20 display screen blackout issues. 

Recognize what you're going through when you have a bad experience with your Samsung device. But don't worry; we're here to assist, offer quick fixes, and resolve your device's issues.

To troubleshoot and figure out what's causing your device's display issues, follow these simple steps.

A) Restarting your device.

Press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

B) Take off the screen protector and check the back cover for any heat.

C) Charge you device using genuine only Samsung Charger, Cable and Adapter. Check for any changes in screen display. 

D) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
E) Or Contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
84222111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
 

F) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your problem gets solved.

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jerrymontano
Active Level 1
Galaxy Note
Hello Members_tvgeNWQ, if you did not drop it or seat on it then your note 20 ultra's screen is not broken, so don't go to the Samsung service center, they will charge you 17000 pesos to replace a screen that is not even broken. My Note 20 ultra have dark background for almost 4 months and I did not give up on it, I'm just copy pasting then boom! Dark screen or background. You should connect it to a TV with USB C to HDMI. After connecting you will see your screen mobile on the television, connect it with a Bluetooth keyboard and update it. It will take you 1 to 2 days to get around with a dark screen, mark it with tape or stick on notes, so that you can imagine where are the apps, especially the settings. Good luck, if I can do it you can also do it. God bless. Plus of course, follow the advice of Sam- TheRightCareGuy. Mine is if everything does not work situation. God bless.
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