Hi corporatei,

We have already forwarded the post to the team. 

You can also use the link to generate the error report from Samsung Members app so that our team can review the Log Files and will get back to you.
In step 5, please select "Application" category.
In step 6, Please check "send the system log data".
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Hi Keagan,

 

I have submitted error report today and copy and paste this community link into the report.

 

So as of today, still no news about this bug or fix?  It has been a problem since February 2020.

 

 

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Hi corporatei, Our team is working on it and I request you to give us some more time. Thanks for understanding. Have a nice day.

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twobbs
Beginner Level 1

You can work around this problem by rotating the image 360 degrees with Microsoft Photos and saving.  The resultant image is visually the same, but the metadata is editable (and the file is bigger).  Unless Samsung is writing non-standard JPEG formatting of some form, this is probably a Microsoft problem.  I have submitted a Windows Feedback report.  You may want to check out that report and upvote.

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twobbs
Beginner Level 1

There are reports of this problem going back at least a couple of years.  However, it seems quite likely that some recent changes on the Samsung end have made it more likely.  Note that among the 50-odd photos I processed, maybe 60% had this issue.  This was with my new A51.  I never saw this on my previous phone, an A5.

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Yes I actually open the files in Microsoft Paint and resaved it, and then the tags are writtable.  That means, to begin with, it is the Samsung phones that generated this problem, it can't be really a Microsoft problem, because the photos comes from the Samsung phone.

 

@twobbs, i didn't know this happened to a lot of Samsumg models too.

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Hi corporatei, I am here to inform you that the issue is already forwarded to the team. We are waiting for their response and will be shared with you as soon as we receive it. I hope you understand.

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corporatei
Active Level 3

Hello all,

 

On https://doc.samsungmobile.com/SM-N975W/XAC/doc.html

For the update: 

Build Number : N975WVLU4DTH7
Android version : Q(Android 10)
Release Date : 2020-09-24
Security patch level : 2020-09-01
 
It looks like this problem has been addressed and resolved.  I was above to write tags onto the photos without the error message.
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Glad to know that the issue got resolved @corporatei.

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Hi Keagan

 

Sorry to bug you again, but as of today Oct 10 2020, I just took some outdoor photos, and looks like the problem is still there.  Maybe they did not address this after all.  

 

Can you help me follow up with the technical team again?  And I will try to do the same again?

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