Original topic:

Worst Customer servie ever in my life is Samsung Customer Service

(Topic created on: 09-19-2023 10:58 AM)
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Members_UpPHtaz
Beginner Level 2
Options
Galaxy Note

As there is no way to fix my account issues but to talk to chat people, and after filing my case for more than a month, and still until today they're saying the same programmed answer "please allow 24-48 hours for an answer", it's been more than a month I'm waiting while calling 2 time a week to follow up with the same answer.

I just want everybody to see the level of customer support Samsung has, i have been a loyal customer to Apply for the past 10 years, and i decided to move to Samsung as i like the Ultra phone, but I'm really shocked with the level of support they have.

 

Be aware people, never use/buy Samsung devices as you'll receive a *** customer loyalty.

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5 Comments
RedDogRabbit
Expert Level 5
Galaxy Note

What account issues are you talking about? 

Chadadian52
Active Level 3
Galaxy Note
Not sure what you're talking about, Samsung has the best support whenever I contact
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MrNavrajSingh
Active Level 4
Galaxy Note
I had a same issue that I logged out the samsung account on my device. I had the old phone number so I could not pass the 2 time verification. I did request a lot to solve, but they said wait for 2 days. After like 2 months I got an email to enter my new phone number. What I also did it's to contact the CEO and I told that they are not helping me. I would suggest to do the same. Go tot the samsung main website and scroll down and click Email to CEO. Try, maybe it can help youScreenshot_20230920_170048_Samsung Internet.jpg
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Helenna
Moderator
Moderator
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Galaxy Note

Hi, we sincerely apologize for the inconvenience caused to you.

Just to confirm are you facing the issue with your Samsung account ? if yes, please take the help from the given link and check.

https://www.samsung.com/ca/support/mobile-devices/set-up-and-manage-your-samsung-account/

If you still face any problem after performing the steps from the given link then please let us know.

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Jamesw2020
Beginner Level 4
Galaxy Note

Samsung care plus is a fraud. How is there not a class action lawsuit against them?  If anyone knew that the protection included 10 days with no phone, I'm sure they would reconsider the value.  Samsung deliberately extends the manufacturer warranty a year with care plus, thus forcing us to use their repair facility, which in my case can't get the part I need, so what am I paying for? As far as I'm concerned this company can piss right off. I was better off with asurion. They sent me a phone before I sent the old one back. Why is that not an option?  Because they know *** well nobody can go 10 days without a phone and they got you by the balls. It's dishonest and if there is a such thing as hell,  anyone that had anything to do with making this a thing deserves to go there.  

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