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04-24-2022 01:45 PM in
Galaxy S- Mark as New
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04-24-2022 03:06 PM in
Galaxy SThey produce great phones as well as other technical devices. Not to mention all the other pies the company has got their fingers in. But when it comes down to customer satisfaction I believe they fall way short.
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04-24-2022 03:51 PM in
Galaxy S- Mark as New
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04-24-2022 04:16 PM in
Galaxy SExactly!
On the extremely rare occasion when I've ordered something from Amazon (usually the payment isn't processed until it is actually being shipped), and a delivery was a DAY late, contacting Amazon almost always resulted in an immediate credit to my next purchase.
In the event that I needed to return an item, I received the email with the return shipping label, almost immediately.
Maybe Samsung should consider using Amazon for ordering, delivery & return / trade-ins....
Seriously, I can't imagine this degree of almost catastrophic service, if you actually TRIED to be this bad.
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04-24-2022 04:20 PM in
Galaxy S- Mark as New
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04-24-2022 04:34 PM in
Galaxy SHi Echo1, We are extremely sorry for the delay and the inconvinience caused to you.
Your issue was already forwarded to the team. Due to some technical issues, waybills for Trade-ins weren’t being generated.
We had a fix and the team will reaching out, by email and that you should be receiving a waybill soon.
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04-24-2022 04:58 PM in
Galaxy S@Helanna
One problem or error we could believe but continuous for months for just about everybody dealing with Samsung Canada only leads to one conclusion.
@RedDogRabbit's cartoon seems quite fitting from what we have been subjected to🤔😢😒
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04-24-2022 05:11 PM (Last edited 04-24-2022 05:13 PM ) in
Galaxy SHere's a thought. Why doesn't Samsung just send @Echo1 a sincere apology, and tell him to keep the device that he's been trying (in vain) to send in as a trade, and get the full trade in value credited to his transaction with Samsung.
Then he could sell it, or keep it, but at least he'd be done with this never ending fiasco.
#Delays #OverwhelmingSuccess #SystemFailure #SincereApologies
#TechnicalIssues #Fail
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04-24-2022 05:27 PM in
Galaxy S- Mark as New
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04-24-2022 05:34 PM in
Galaxy S