Well enough is enough. I think after waiting for 44 days after ordering my S22 Ultra and being on " Preparing for Dispatch " for 4 days I have been patient for too long.
I have been a Samsung mobile user for over 20 yrs and never have I come across sheer incompetence and utter disregard for loyal user/customers from a so called global company.
It saddens me to say that I have cancelled my pre order and I'll continue to use my S10 plus as long as it is supported.
I believe Samsung does make good phone and their a product is pretty good...but ...buying directly from them...that's different story... This is probably my last time buying or preorder from Samsung.com... next time I am just gonna do it on Amazon or best buy..this is just nightmare buy from Samsung.com
in my case, they do actually ship it to me when i call them to cancel before it shipped. And they even tell me it will not ship and cancel. It is just the communication within their company is just very poorly, their customer service have no idea what happen to the shipping department, and also the finance department has like no idea what happen to the warehouse. That's why a lot of people complain on cancel or shipping status are completely messed up.
Hi Echo1, We were expecting inventory to arrive in our Canadian warehouse. However due to overwhelming success of our new product launch, we have been impacted, therefore still waiting on many models to arrive. At this time, I wish I could give you a firm date, but unfortunately I do not have a confirmed timeframe for your order. Again I apologize for the delay, however, as soon as we receive the inventory, we will be shipping out your order as soon as possible. I can appreciate your frustration and disappointment. We do appreciate your purchase and are aware that you want to be able to receive it. Again, please watch for your tracking email from us. Thank you for your patience.
I am not holding my breath lol.... I have already started the process to cancel my order and giving Samsung's swiftness to process things I am seriously wondering which will come 1st... the phone.... the refund.... or my Canada pension.
