Original topic:

5G problem

(Topic created on: 02-27-2024 11:16 PM)
169 Views
Mankaran
Beginner Level 2
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Galaxy S
Hey I recently moved in Canada and my Samsung s23 ultra model is basically Indian version. So , here I brought a new sim from Rogers it's 5G / 5G+ plan activate but in my phone doesn't work tell me how I can solve this issue 
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6 Comments
itsGill
Active Level 6
Galaxy S
Hey mate, it won't work. The Indian S23 Ultra doesn't support the N71 5G band, and Rogers uses N71 for 5G. I think other providers use N71 too.
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Mankaran
Beginner Level 2
Galaxy S
My Indian sim service is jio that time 5g works in my device 😐 I don't know how to solve this issue 1709107021517.jpg1709107033196.jpg
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itsGill
Active Level 6
Galaxy S
Yeah, Jio doesn't need the n71 band, and the Indian S23 Ultra doesn't have it (hardware-wise). But, the US and Canadian S23 Ultras do have the n71 band because telecom providers use it for 5G.1709107896606.jpg
snackwell
Active Level 4
Galaxy S
Current company 5g bands.. I understand B series has most of the bands but not the 71 bands1709115243725.jpg
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snackwell
Active Level 4
Galaxy S
I use Rogers via eSim in my Japanese Pixel 7 Pro (blazing download) with a 2nd Telus number, my first Telus number via eSim in the s24 Ultra (physical sim is Softbank while testing Freedom via eSim on the Fold 5 (with a 3rd Telus #)
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Samsung_Ben
Community Manager
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Galaxy S

Hi Mankaran, as other Members have explained,  you might find that 5G is not working on your device due to hardware differences in your device model. 

If you find their explanation useful, kindly take a moment to click 'Accept as Solution'.