Today I went to Samsung Customer Service office at JEM to ask for a screen replacement due to the software update issue which exhibits the green lines on the screen.
A very apathetic woman just pushed the solution towards only proceeding with factory resetting and observed 2 conditions:
1. If after resetting and updating the system does the lines disappear, then it is solved and no need to leave the mobile to maintenance.
2. If after resetting the green lines continue, she with a very indifferent attitude concluded that the problem is not software but hardware, then need to repair it at the cost of SGD290 for screen replacement.
The conversation was over. She didn't try to facilitate and properly diagnosed what is current a company mistake. It is a shame to just dissuade loyal customers in this way just to claim that it is "already a solution that we can do by ourselves".
I observed that I was not the only one under this issue and lots of people did struggled too. Please Samsung, show respect to your brand value. What we paid for your product is worth enough for you as global business to treat us properly and be accountable for your mess.
Hope a prompt response to this uncomfortable experience.
This is Nantakkumar from the Samsung Members team.
Sorry to hear you're facing this issue. We would like to find out more and assist you.
I have directly messaged you through Samsung Members. Could I trouble you to reply my message with your contact details so that we can reach out for further investigation?
Mr. Nantakumar no point y asking for personal information. Your customer service calls back and says the same pathetic thing. We cannot provide a free scen replacement a phone is out of warranty. And come to service center and first pay for issue diagnosis and then pay for screen replacement. And very humorously they say this has already been discussed with senior management. What ki d of crappie response is that. If senior mngt is involved they will first talk with customer and then try to make an exception. The point is that Samsung customer service is lousy and down right lazy and unprofessional.
