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01-19-2021 05:11 PM in
Galaxy S- Mark as New
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01-19-2021 07:56 PM in
Galaxy SHi Kooobraaa,
I suggest you to contact online shopping live chat support so that they will help you to pre-order a Samsung device from the Samsung Canada website. They will help you with the available options.
Here is the link for online support: https://www.samsung.com/ca/support/contact/#onlinesupport
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01-23-2021 07:47 AM in
Galaxy SHad the same issue. Contacted chat support. not a lot of help.
No one can tell me why my order is cancelled..
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01-23-2021 11:19 PM in
Galaxy SHi M1lon,
Sorry for the inconvenience caused. Most of the time the reason for the cancellation of the order is the mismatch of address or information. I suggest you contact the online shopping team. so that they will help you to pre-order a Samsung device from the Samsung Canada website.
Here is the link for online support: https://www.samsung.com/ca/support/contact/#onlinesupport
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01-24-2021 03:22 AM in
Galaxy SThe link provided above is the link to the chat support and phone support... both are useless. They cannot tell me why the order was cancelled other than to say it is a information miss-match but they can't tell me what it is. Yes I have confirmed the address matches exactly and the transaction is not stopped by my financial institution.
Is there some "online shopping team" link I am missing???
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01-24-2021 09:52 PM in
Galaxy SHi M1lon,
Please check the direct message I sent you by following the below instructions and reply to us with the requested information. so we can look into it.
Log in to the web version ( https://r1.community.samsung.com/ ) of Samsung Members community Canada and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM(Direct Message).
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12-01-2021 06:49 AM in
Galaxy SSamsung **bleep** i tried ordering a samsung S21 like 2 days not and the order keeps getting cancelled my mom even tried and she lives in the us...horrible service