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Original topic:

Blackscreen of death S21 series

(Topic created on: 08-26-2021 09:54 PM)
90 Views
MRKinazo
Active Level 1
Options
Galaxy S
Anyone here who experienced the blackscreen of death for S21 plus?
4 Comments
SamsungRightCare
Community Manager
Options
Galaxy S

Hey there, guys! For this concern please give us a call via our toll-free hotlines:

MOBILE: #GALAXY [#425299]
(02) 8-422-2177 [Standard Landline]
Available 24/7

LANDLINE: PLDT Toll-free: 1-800-10-726-7864
Globe Toll-Free: 1-800-8-726-7864
Standard Landline : (02)8-422-2111
Daily (8:00 AM to 8:00 PM) 

LIVE CHAT SUPPORT: https://livechat.support.samsung.com/Customer_new/PH

We are very sorry to hear about this issue. We'll do everything to help. Kindly give us a call in our hotlines. Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subjected for approval). Please do give us a call, we are doing as much as we can to reach out and help you guys to permanently address this occurring problem. Hope this helps! 

MRKinazo
Active Level 1
Galaxy S
Already called them but they said those in charge for mobile are busy. And cannot accommodate pa. Really says so much about how problematic your flagship phones are.
0 Likes
Galaxy S
Not a S21 user (S20 FE user), but yes. I do experience it sometimes more especially if phone battery gets drained often po.
MRKinazo
Active Level 1
Galaxy S
Battery got drained once or twice lang po. So disappointing when you paid so much for the phone and when you get to the service center they'll just tell you that they have no available spare part
0 Likes