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Original topic:

Blurry Front Cam after One UI update

(Topic created on: 03-15-2023 12:44 PM)
Beginner Level 4
Galaxy S
Anyone else naka experience ng blurry or out of focus Front Cam after ng One UI update? Bigla nalang lumabo front cam ko after ng update last week. 
Galaxy S

Hey mnmo,

The blurriness could be because of a number of issues:
- Fingerprint smears on the camera array
- Moisture buildup in the camera cover
- A software update bug

IIRC the last update you got came with camera improvements. I would first recommend that you clear your camera's cache and data to see if this fixes the issue. If it does not, you might need to head over to a Samsung Service Center to see if this is a hardware issue.

You can book an appointment at a day convenient to you right through your Samsung Members app! Just tap Support > Book an appointment to find a Service Center and slot that works for you.

Galaxy S

Hello mnmo,

We are sorry to hear about your experience with the recent updates on your beloved Samsung Galaxy S21 Ultra having issues with a blurry front camera, and we apologize for the inconvenience it caused you.

I really understand what you are feeling right now, expecting your device to perform better after an update but came up short, then I will feel the same too. But don't worry, we are here to guide you, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Camera app) are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.

If the issues remains, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and tTechnicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.
Beginner Level 2
Galaxy S
i also have a same problem Main Camera Lens Blur ( it's doesn't focus ) the other lens wide and ultra wide are Clear . I already tried your suggestions( Clear Data , Update to lastest , Facotry Reset ) but its gets to the point where consistent camera failure and i go to the nearest Service Center it is said a Hardware Problem , Why ?
Active Level 1
Galaxy S
Even in lower phones has this issues after one ui 5.1 update of my samsung a51, camera cannot focus objects on main camera. so blurry and unusable . i hope there will be an update because samsung a51 got its lasf major update. hoping that they will reconsider some bug fixes.