Brand new Galaxy S23 Ultra goes on silent

[SunnyHundal]

Hello everyone,

Approximately a month ago, I began encountering a persistent issue with my S21 5G. The problem arises when someone calls, causing my phone to go silent. Despite attempting various solutions, excluding a factory reset, the issue persists. Seeking a resolution, I opted to purchase the S23 Ultra. However, after transferring all my data from the S21 to the new S23 Ultra, I find myself grappling with the same problem.

I've taken several troubleshooting steps, including deleting recently downloaded apps, changing the ringtone, activating safe mode, clearing all cache from storage, and checking Do Not Disturb like hundred times. Unfortunately, none of these efforts have proven successful. Given that this is a brand-new phone, I suspect the issue may be rooted in the software.

I find myself at a loss for solutions, and the frustration is compounded by the fact that this problem is impacting my business. I've exhausted all known options and am reaching out for assistance. If anyone out there can provide guidance, I would greatly appreciate it. This problem is affecting my business, and I cannot afford further losses. PLEASE, if you have any insights, HELP!

[Helenna]

Hi, just to confirm have you performed  the Safe mode in your device, if not please perform the below steps once.

If your phone is misbehaving, it is possible that a third-party app is causing the issue.

To figure out which app is acting funny, you can use the Safe Mode feature.

In Safe Mode, your phone will not run any third-party apps. This allows you to easily identify and remove the app that may be causing the problem.

To enter Safe Mode, please perform the following:

First, completely power off the phone.

Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.

If done correctly, "Safe Mode" will display on the bottom left corner of the screen.

If "Safe Mode" does not appear, repeat the steps above.

Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.

To exit Safe Mode, simply restart your phone and it will reboot normally.

Important: When you exit Safe Mode, some of your customization options (wallpapers, themes, etc.) may be reset to default.

[SunnyHundal]

Hi @helenna, thank you. So I did the safe mode again and still same problem. One thing though in Safe Mode I tried calling my phone and it went on silent again, now keep in mine this is brand new phone. I am honestly running out of options.

[Deeezzyyy]

If you had the problem with your S21 and then you transferred everything over to the S23 Ultra, more than likely, you transferred the same "bug" or setting that caused it.

I would suggest backing up the important data such as contacts, pictures and videos and messages and then factory resetting your S23 Ultra and start as new. Redownlading all your apps from fresh and as well as reconfiguring your settings yourself.

I've had the S23 Ultra since launch and never encountered this problem.

Correct me if I misunderstood, the issue is that once you get a call, the phone goes into silent and just doesn't ring causing you to miss the call. Is that correct?

[SunnyHundal]

Hey, yes that is the problem, goes on silent and stays that way. You are correct, that's the only thing left, I do intend to do it tonight, I will factory reset and instead of transferring data I'm just going to set it up as new account.

[Deeezzyyy]

Have you checked in your modes and routines if there is anything that makes the phone go silent when a call comes in?

[SunnyHundal]

Yes I checked numerous times, I also made sure the Silent is off under motion and gesture in Advance Settings

[RedDogRabbit]

As deeezzyyy (sorry if I don't have the correct number of "e" s 🤣), it sounds like you restored the setting that is the problem.

Before you Factory Reset, try just Resetting your Settings. 

Go to Settings & Search for "Reset" and perform the Reset in the screen shot. 

See if that works for you. 

 Edited for "z" s & "y" s 😁

[A4109]

@RedDogRabbit what kind of font do you use ?

[RedDogRabbit]

Bauhaus Font, not from the Play Store or Galaxy Store though. It's from an XDA Dev.