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05-25-2023 02:57 AM (Last edited 05-25-2023 03:00 AM ) in
Galaxy S- Mark as New
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05-25-2023 02:58 AM in
Galaxy S
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05-25-2023 03:49 AM in
Galaxy SHello AM1985,
We are sorry to hear about your experience with your new Samsung Galaxy S23 Ultra having issues with the burnt S-Pen. If it happens on my device and its accessories, I'll be worrying too. And it was a good thing that you've reached out to the service center in order to had it assessed.
In order to document your case, may I suggest you to call us on the below direct hotline numbers.
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05-25-2023 07:57 AM in
Galaxy SWhen I told them that I consulted lawyers regarding the 7 days replacement policy and warranty. And that the lawyers advised that its still in warranty and should be replaced. That was when they started calling their heads to consult.
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02-22-2024 06:37 AM in
Galaxy SHello, I recently bought the Samsung S24 Ultra but encountered an issue when I discovered that the S Pen was burned after checking my phone in the morning.
I've already visited the Samsung customer center, but they refused to provide any service. Now, I'm unsure who should take responsibility for this problem. I'm feeling frustrated, as no one seems willing to assist me. Please, I need urgent help on how to replace either the phone or the pen. @teamgalaxyrene
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05-25-2023 04:40 AM in
Galaxy S- Mark as New
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05-25-2023 07:34 AM in
Galaxy S- Mark as New
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05-25-2023 08:18 AM in
Galaxy SPhone unit is still covered with warranty but 7 days replacement has already passed though.
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05-25-2023 08:44 AM in
Galaxy S- Mark as New
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05-25-2023 08:01 AM (Last edited 05-25-2023 08:05 AM ) in
Galaxy S