Call app - S20 FE - Doesn't want to wake up after call is over

[Members_dT0IEHu]

Got this phone about a month ago and have noticed that occasionally the proximity detector is buggy in the sense that after a call has been completed, the screen won't wake up after I take the phone away from my face.  Tapping on the screen doesn't work, I can still hear the other party hang up, I have to hit the side button to put the phone to sleep and then hit again to wake up.  I have considered that perhaps it's the Google Phone app that could be causing problems but wondered if even I switched back to the native Samsung app, would the problem still happen?  Anyone with similar issue?  3rd party phone case on or off, no difference.  

[RedDogRabbit]

Could certainly be the Google Phone app, not sure why you're using it? 

But you can check the Sensors using the Samsung Members app, "Get Help" & View Tests & Sensors. 

 

[Reynaud]

Hi, please try the suggestions from RedDogRabbit. Thank you RedDogRabbit.