Resolved! Solved

Original topic:

Camera blur on s10 plus after one ui 3 update

(Topic created on: 03-01-2021 10:57 AM)
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ladBoom
Active Level 1
Options
Galaxy S
Did anyone observe that s10 plus cameras are capturing pictures and putting unnecessary blurs and shades on top of it. Also observed a decreased sharpness. I think the camera software is a little buggy and needs a fix. 

1 Solution


Accepted Solutions
Solution
RedDogRabbit
Expert Level 5
Galaxy S

Could always start with just wiping cache & data for the camera. 

Settings > Camera > Storage & wipe cache & data there. No Boot into recovery required, but if there's still issues with the camera > Go to the Samsung members app & Click on "get help" > Interactive test & test the camera. See what the results are. 

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9 Comments
keagan
Moderator
Moderator
Options
Galaxy S

Hi ladBoom, I suggest you please try to wipe the cache partition of your device and check if the issue got resolved. To wipe the cache partition follow the below steps:

  1. Turn off the device.
  2. Press and hold the "Volume Up" key and the "Power" key.
  3. When the Android logo displays, release both keys.
  4. Press the "Volume down" key several times to highlight "Wipe cache partition" after the Android Recovery menu options appear.
  5. Press the "Power" key to select.
  6. When the process is complete, "Reboot system now" is highlighted.
  7. Press the "Power" key to restart the device.
Solution
RedDogRabbit
Expert Level 5
Galaxy S

Could always start with just wiping cache & data for the camera. 

Settings > Camera > Storage & wipe cache & data there. No Boot into recovery required, but if there's still issues with the camera > Go to the Samsung members app & Click on "get help" > Interactive test & test the camera. See what the results are. 

keagan
Moderator
Moderator
Options
Galaxy S

Thanks RedDogRabbit.

Hi ladBoom, You could also try the resolution shared by RedDogRabbit and please get back to us with the status of the issue.

ladBoom
Active Level 1
Galaxy S
Thanks for this information. Objective is complete with @RedDogRabbit instructions.
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ladBoom
Active Level 1
Galaxy S
So I did the what you just mentioned. Camera has improved but now it heats up the phone slightly
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RedDogRabbit
Expert Level 5
Galaxy S

Well if the objective was to improve the camera, and you're saying that has been accomplished, sounds like the problem has been solved. 

When you say the phone "heats up slightly", is it all the time, or just when using the Camera? If it's just when using the Camera, that's normal as your phone is processing more information & using more resources. 

ladBoom
Active Level 1
Galaxy S
Yeah objective is complete. Thank you. 😊
RedDogRabbit
Expert Level 5
Galaxy S

Good to hear that the issue is resolved 👍

keagan
Moderator
Moderator
Options
Galaxy S

Hi ladBoom, Glad to know that the issue got resolved.

Please take the time to accept the RedDogRabbit's comment that you find helpful as solution by clicking on 3 dots and tap on "Accept as Solution" and help others with the same query.