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Original topic:

Camera - Blurry Surroundings

(Topic created on: 03-10-2023 04:30 AM)
Beginner Level 2
Galaxy S
Hi, I've seen this on reddit, and a lot of people have this issue, including me, and it's sooo bad especially on 200mp mode.

No one has yet to confirm if this is a hardware issue, and covered by warranty. I hope anyone can help, I'm not near any service center to check myself
1 Comment
Galaxy S

Hello Miiroo,

We are sorry to hear about your experience with your Samsung Galaxy S23 Ultra having issues with a blurry camera, and we apologize for the inconvenience it caused you. 

If it's happening on my device, I'll get worried too. But don't worry, we are here to guide you and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Camera) are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Step 4. Restart your device.

If that doesn't fix your camera, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.


For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
Stay safe and have a nice day ahead! Thanks for contacting Samsung.