Original topic:

Camera failed error

(Topic created on: 04-23-2024 03:25 PM)
183 Views
riggit
Beginner Level 2
Options
Galaxy S
I am getting the Camera Failed error message on my 1 month old s24 Ultra. My default samsung camera app no longer works, showing only a black screen for front or back camera, and the settings tab (and all others) can not be pressed. Strangely, the front camera does work in video calls. I tried clearing the data and cache in Settings>Apps>Camera>Storage but thus did nothing. I also reset the app in Settings>Apps>Camera>Camera Settings, which also did nothing. It says I am running the latest version of the app, and I have the latest software update for the phone as well. Turning the phone off, then on again does nothing. I feel like a factory reset is my only option now, but I would really rather not do that if I don't have to. Any thoughts? 
5 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Before you Factory Reset, open the Samsung Members app & Click on Support & Phone Diagnostics. Run the Diagnostics for the Camera. See if you get any error messages? 

It's possible that it's a hardware issue, and a Factory Reset will not fix this. 

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riggit
Beginner Level 2
Galaxy S
I did that, and it said Camera Issues Detected, and Action Required. No other detail was provided
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RedDogRabbit
Expert Level 5
Galaxy S

Then I'd suggest that you visit a Samsung Service Centre to get it checked out by a tech. 

Here's a link to locate one, hopefully near you 🤞🏻

https://www.samsung.com/ca/support/service-center/

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riggit
Beginner Level 2
Galaxy S
Thanks, I'll do that
Helenna
Moderator
Moderator
Options
Galaxy S

Hi riggit, we appreciate your efforts in performing all the necessary troubleshooting steps to resolve the Camera issue on your device.

Unfortunately, the issue is still there as suggested by RedDogRabbit, please get the device examined by the service technician to get it fixed.

Please visit the link given above to know the nearest Samsung authorized service center.

Thank you RedDogRabbit.

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