Camera failed

[pam394]

We have the S22. Now whenever you use the camera it say failed. We have tried everything Google says. Does anyone have any idea how to fix it 

[Helenna]

Hi pam394, we apologize for the buggy experience on your device. Kindly check if you have tried the below steps:

Please open the Samsung Members app and Click on Support and Phone Diagnostics > Run the Diagnostics for the Camera > See if you get any error messages. 

Please check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Go to Settings > Software update > Tap on Download and install > Follow the on-screen instructions.

Reset the Camera app: Open Camera and select Settings > Select Reset settings > Tap Reset to reset the Camera app.

Force restart your device: If your device is still slow or freezes even after you reset the Camera app, try force restarting your device to resolve the issue.

Turn off your device by holding down the Volume down key and Side key, then selecting Power off > Once the screen goes black, press and hold the Volume down key and Side key > When the Samsung logo appears on the screen, release both fingers from the keys.

Reboot the phone in safe mode: Using Safe mode disables all downloaded apps and loads only the original settings that came with your phone, allowing you to determine if the issue is caused by an app. 

On devices with a regular Power key, press and hold the Power key until the Power menu is displayed.

• Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen.

Open the  Camera app and see if the 'Camera failed' error still occurs. 

• If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. Proceed to uninstall the apps. After uninstalling the app, restart the phone or tablet and check if it is functioning normally.
• If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone to the factory setting.

If nothing works, as a last resort please perform back up and factory data reset your device by following the steps in the given links.

https://www.samsung.com/ca/support/mobile-devices/perform-a-factory-data-reset-on-your-galaxy-phone....

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

If the above steps did not resolve the issue, please visit your nearest Samsung Authorized Service Center to get the device examined by the service technician to get it fixed.

To know the nearest Samsung authorized service center, please visit the link given below.

https://www.samsung.com/ca/support/service-center/

Thank you.