Camera Problem

[TheOneAndOnlySpecial]

Hi everyone,

I recently got the S23 ultra (I'm in Australia and on thr most recent update as of the 2nd of December) and I've been having problems with thr camera. When I go into video mode, the OIS (Optical Image Stabilisation) vibrates and makes a funny sound. When reviewing the video, I hear a distinct buzzing noise and the camera shakes so much that everything appears blurry. 

Here is a link to the video of what is happening:

https://youtu.be/viIZNFpwWs4?si=tcmHO_PcPGSc3CbP 

The funny thing about it is that it is only the diagonals and not the horizontal or the vertical. I'm wondering if this is a hardware or software issue as I just got the phone and immediately updated to the newest software so it could be a bug. I think it's a software issue because this problem doesn't happen when I'm in photo mode and wave it around like i did. 

If anyone has any suggestions for how to fix this, or of they have encountered the same problem, just reply. 

Regards,

TheOneAndOnlySpecial 

[TheOneAndOnlySpecial]

Hi David, out of curiosity, how often does the issue occur? For me, the issue is still present, but a lot harder to recreate now.

[harryjhn]

Is this still persistent ? Or solved?

[TheOneAndOnlySpecial]

The issue is still there, but samsung offered to fix it for me if I sent it in, but I haven't had the chance yet

[harryjhn]

Thanks for letting me know. It's so frustrating that it's happening on its flagship models. Samsung should

[harryjhn]

Did you update update the software after this problem was noticed?. I got this problem after updating my phone. Iam really hoping that this a software issue.

[TheOneAndOnlySpecial]

I got my phone and updated from one ui 5.1 to one ui 6. I pretty much immediately updated it, so I'm not sure if it is software or hardware, but when I've updated my phone to newer versions of one ui 6, the issue has gotten harder to recreate, but it is still there

[harryjhn]

Thanks for letting me know.

[harryjhn]

@TheOneAndOnlySpecial just wanna let you know that my phone has been fixed. They replaced all the cameras

[SR___7]

I am experiencing the same issue. Have you got your fixed?

[TheOneAndOnlySpecial]

They offered me free repair if I sent it in l, but I haven't yet