Original topic:

Can't create secure folder

(Topic created on: 01-28-2024 06:42 AM)
307 Views
Yoshiin
Active Level 1
Options
Galaxy S

It doesn't even say anything, it just starts going like "creating secure folder" and then just every app closes, and the folder doesn't create, but it doesn't show any error or something similar to it, it just closes. How do I fix that?

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6 Comments
RedDogRabbit
Expert Level 5
Galaxy S

What device & One UI version is running on your device? 

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Yoshiin
Active Level 1
Galaxy S

Galaxy S9+

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RedDogRabbit
Expert Level 5
Galaxy S

It's a Canadian S9+?

Not Rooted or anything? 

If the above is true, quick answer would be to see if a Factory Reset fixes the issue for you? 

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Yoshiin
Active Level 1
Galaxy S

It's an DTM S9+ but I live in Russia, I think the problem is the version of Secure Folder, which is 1.50 and I can't really update it because of the country, I guess

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RedDogRabbit
Expert Level 5
Galaxy S

As this is Samsung Members Canada, don't think that we can really offer any help. 

🇺🇦 

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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, I see that we have only access to Canadian model devices and the device you’re referring to is Russia model, but please do not worry, I’ll help you with the link or a contact number and the concerned team will help you with further, as the specifications and features different from country to country.

https://www.samsung.com/ru/support/

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