Francois75
Beginner Level 2
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09-12-2017 12:32 PM in
Galaxy S
I can't open email attachment. When I clic open or save download start and stuck at 0%. I do have pdf reader app. If I restart phone close all app then I can upload attachment one time only.
S8+
S8+
3 Comments
Brando
Active Level 10
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09-12-2017 02:48 PM in
Galaxy S
Are you using the default Samsung email app?
Francois75
Beginner Level 2
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09-12-2017 03:29 PM in
Galaxy S
yes
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09-14-2017 11:27 AM in
Galaxy S
Hey @Francois75, the first thing I would normally suggest is ensuring you have a pdf viewer on your phone. However, since you already have that, try removing your email account and adding it back again. Go to the Apps icon > Tap on Accounts > Select your email account that you want to remove > Tap on MORE > and finally tap on Remove Account. If this doesn't work then a final suggestion would be to back up your data and to perform a factory reset on the device.
-Nick
-Nick