Original topic:

can't open email attachment, always 0%

(Topic created on: 09-12-2017 12:32 PM)
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Francois75
Beginner Level 2
Options
Galaxy S
I can't open email attachment. When I clic open or save download start and stuck at 0%. I do have pdf reader app. If I restart phone close all app then I can upload attachment one time only.

S8+
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3 Comments
Brando
Active Level 10
Galaxy S
Are you using the default Samsung email app?
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Francois75
Beginner Level 2
Galaxy S
yes
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Moderator_
Moderator
Moderator
Options
Galaxy S
Hey @Francois75, the first thing I would normally suggest is ensuring you have a pdf viewer on your phone. However, since you already have that, try removing your email account and adding it back again. Go to the Apps icon > Tap on Accounts > Select your email account that you want to remove > Tap on MORE > and finally tap on Remove Account. If this doesn't work then a final suggestion would be to back up your data and to perform a factory reset on the device.

-Nick
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